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Practice Policies

  Implementation of NHS Constitution into Leacroft Medical Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


We operate a complaints policy in line with NHS complaints procedure. Should you have a complaint or wish to comment about the service you have received from the practice, please first speak to our Patient Services Team. If your problem remains unresolved, your complaint should be made in writing directly to the Patient Services Manager.

Complaints concerning the out of hours service operated by Harmoni should be made directly to PALS and Complaints Manager, NHS West Sussex, The Causeway, Goring by Sea, Worthing, BN12 6BT Tel: 0300 1001821 email

Patient Advice and Liaison Service (PALS)

For confidential advice and support to patients, families and their carers as well as information on NHS and health related matters you can contact the Patient Advice and Liaison Service  operated by North West Sussex GP Commissioning Association, Tel: 01293 600300 ext3965 for county wide complaints to 01903708057 

Violence Policy

It is the aim of Leacroft Medical Practice to provide a safe and pleasant environment in which patients, visitors and staff can work together to meet the needs of those requiring medical care. A code of conduct is displayed in our surgeries outlining how we expect patients to behave when attending or telephoning the surgery. Any person acting in an unacceptable manner will be dealt with in accordance with the code. Violent behaviour will not be tolerated and will result in police prosecution and removal from the practice list.

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