We are delighted to announce that our Nurse Partner, Joan Jefferis, has been awarded a BSc in Professional Practice. We are extremely proud of her for all her hard work and years of dedication to Leacroft patients.
Nurse Partner Lynn Werby (right) presents Joan (left) with flowers
New Clinical Staff
Leacroft is pleased to inform our patients of several new additions to our clinical team. Dr Jatindar Thompson has joined us as a salaried GP, and will be joined in the GP team on 8th August by Dr. Joanna Wykes. In addition, Naomi Murphy has joined us as a Paramedic Practitioner, and Julia Cooper has been appointed as a Frailty Nurse with a special remit to care for our elderly and frail population. More information will be updated on our Staff page.
New Patient Registration
We are pleased to inform the local community that from Thursday 29th June, Leacroft Medical Practice will be reopening our list to new patients.
Please be aware that our practice boundary means that we can only accept new patients from Langley Green, Ifield, Southgate, Northgate, West Green and Forge Wood.
If you wish to register with us, please ask for assistance at Reception between 11.30am and 12.30pm, and 3.30pm and 5.30pm. We are afraid that we cannot register patients outside of these times and you will be asked to call back later if requesting to do so.
We are delighted to inform our patients that following a focused revisit to Leacroft Medical Practice on 20th February 2017, our overall rating and our ratings for each of the categories re-assessed have been uplifted to Good. We would like to thank our Patient Participation Group and our staff for working so hard to ensure that we can provide the best possible standard of care for all our patients.
Link to our profile on CQC website: http://www.cqc.org.uk/location/1-548084556
Link to the report from the revisit: CQC Final Report 2016-17
New Appointment System
We would like to inform our patients that from April 3rd, we will be implementing a new appointment system. We have consulted with our clinicians and staff, other Crawley practices and our extremely helpful Patient Participation Group in order to provide what we feel is the fairest system possible.
There is currently an unprecedented level of demand nationally for GP appointments. This is not an issue restricted to Leacroft, as the frequent coverage in the national media shows. In order to try and meet this demand and provide appointments to those that need it most, from April 3rd all your same day appointment requests will be triaged by one of our clinicians via a telephone call first.
What will this mean to you?
- If you call for a same day appointment, we will take your details and a clinician will call you back as soon as possible. We will not make face to face appointment bookings when you first call – only a clinician can do that when they call you back. This means that you do not need to call at exactly 8am to secure an appointment – all appointment requests will be prioritised according to how urgent your needs are.
- For a morning appointment call from 8 a.m.; for an afternoon appointment call from 2 p.m. This means that we will not be able to book afternoon appointments in the morning. However, everyone will have a second chance to make an appointment on the same day if we reach capacity in the morning.
- To book a non-urgent appointment in advance with a GP or nurse we advise calling between 11am and 1pm, or 3pm and 6pm, when our telephones are much less busy. GP appointments are available 7 days in advance. Nurse and healthcare assistant appointments are available up to 4 weeks in advance.
Leacroft Medical Practice is extremely proud to announce that we have been awarded a national PACE Setter award for our work in assisting children and young people, particularly those with complex medical needs. The majority of the work was initiated and performed by Dr. Patience Okorie, who has sadly left us but is now Paediatrics Lead at Crawley CCG. We have continued with the initiatives that she has put in place and are also continuing to develop and build on them.
Full article available here: http://www.crawleyccg.nhs.uk/news/awards-season-at-leacroft-medical-practice/#.WLAnyzjz5Fs
Dementia Support Clinic
We would like to inform all our patients that we are now holding regular monthly clinics to provide support and advice to patients with dementia, and the families and carers of those with dementia. These clinics are run by a Dementia Support Worker from the Alzheimer's Society, and will usually be on the last Tuesday of every month.
If you are interested in finding out what help and support is available, please contact us and ask for an appointment. You do not need a referral, and any of the Practice staff can make an appointment for you. You can also attend alone as a carer or family member - you do not necessarily have to bring a patient with you. This service is available to anyone whose lives are affected by dementia, or who feel that they would benefit from knowing more about it.
Appointments & pressure on the NHS
We would like to apologise to our patients if they are currently finding it difficult to get an appointment at Leacroft Medical Practice. As you may be aware from the media, there are currently huge pressures on the NHS due to unprecedented patient demand.
Please think carefully about whether you need a GP appointment or if there may be a better solution for you.
(Site updated 17/08/2017)