CRAWLEY ACCESS HUB
Beginning Monday 20th November, Leacroft Medical Practice will be participating in and sometimes hosting the new Crawley Access Hub GP service. This service is designed to increase the number of appointments available in normal opening hours to all Crawley patients.
The Crawley Access Hub is a new type of service in which several practices work together to try to meet the increasing demand on GP services. It means that you may be offered a GP appointment at another local surgery where the hub is operating. The hub will operate from various surgeries on different days, including Leacroft.
It is a challenge for all local practices to meet demand, and we understand that sometimes it is not possible or desirable to wait at the Urgent Care Centre to see a GP. If you require an urgent on the day appointment, which is not related to a long term or ongoing condition, Crawley Access Hub may be able to see you. Please note you will need to give consent for the GP at the Crawley Access Hub to view your medical record in order to treat you. Without your consent, we will not be able to offer an appointment. Please also note that this new service does not guarantee to provide an appointment, but it will increase the number of appointments available for urgent same-day requests.
Patient Survey 2017
Our annual patient survey is available to be completed online. We highly value your feedback, so would be very grateful if you would take 2-3 minutes to complete the survey by using the link just below or asking for a paper form from Reception:
2017 Leacroft Patient Survey
Leacroft Telephone Service
We are aware that many of our patients can find it difficult to get through to us on the telephone at the busiest times of the day. As we are committed to improving our service for our patients, we are increasing the number of staff we have answering the telephones at the peak times of 8 to 8.30 am, and 2 to 2.30 pm.
We understand it is frustrating to be on hold for a long time, or to not be able to get an appointment when you need one. Unfortunately, in common with all public services, we are struggling to cope with rapidly increasing demand at the same time as government funding is being reduced.
Please refer to the chart below to see if a call to our surgery is the best option for you. Many minor illnesses can be dealt with most quickly by visiting your local community pharmacist.
You can now refer yourself to physiotherapy without seeing your GP first if you are a registered patient at Leacroft Medical Practice.
Physiotherapists treat a wide range of musculoskeletal conditions such as:
- Joint pains
- Spinal pain
- Arthritis management
- Rehab following surgery
- Sports injuries
If you would like your condition to be assessed please click the link below and complete the online referral form.
Sussex MSK Online Self-Referral Form
Link to our profile on CQC website: http://www.cqc.org.uk/location/1-548084556
Link to the report from the revisit: CQC Final Report 2016-17
New Appointment System
We would like to inform our patients that from April 3rd, we will be implementing a new appointment system. We have consulted with our clinicians and staff, other Crawley practices and our extremely helpful Patient Participation Group in order to provide what we feel is the fairest system possible.
There is currently an unprecedented level of demand nationally for GP appointments. This is not an issue restricted to Leacroft, as the frequent coverage in the national media shows. In order to try and meet this demand and provide appointments to those that need it most, from April 3rd all your same day appointment requests will be triaged by one of our clinicians via a telephone call first.
What will this mean to you?
- If you call for a same day appointment, we will take your details and a clinician will call you back as soon as possible. We will not make face to face appointment bookings when you first call – only a clinician can do that when they call you back. This means that you do not need to call at exactly 8am to secure an appointment – all appointment requests will be prioritised according to how urgent your needs are.
- For a morning appointment call from 8 a.m.; for an afternoon appointment call from 2 p.m. This means that we will not be able to book afternoon appointments in the morning. However, everyone will have a second chance to make an appointment on the same day if we reach capacity in the morning.
- To book a non-urgent appointment in advance with a GP or nurse we advise calling between 11am and 1pm, or 3pm and 6pm, when our telephones are much less busy. GP appointments are available 7 days in advance. Nurse and healthcare assistant appointments are available up to 4 weeks in advance.
Leacroft Medical Practice is extremely proud to announce that we have been awarded a national PACE Setter award for our work in assisting children and young people, particularly those with complex medical needs. The majority of the work was initiated and performed by Dr. Patience Okorie, who has sadly left us but is now Paediatrics Lead at Crawley CCG. We have continued with the initiatives that she has put in place and are also continuing to develop and build on them.
Full article available here: http://www.crawleyccg.nhs.uk/news/awards-season-at-leacroft-medical-practice/#.WLAnyzjz5Fs
(Site updated 15/11/2017)